Lilla Bello hopes that you will be delighted with every purchase you make with us. Perishable fresh flowers are designed and customized to the specifications of each order. Fresh florals are not returnable or refundable. However, if you are not happy with your fresh flower order, please contact us within 24 hours, provide a photograph of the order in question along with an accompanying explanation, and in most cases, a replacement floral order will be sent to you promptly.
If you are not satisfied with your lifestyle shop (non-perishable) order, we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition. Please follow the 4 steps outlined below to return your goods to Lilla Bello Home. :
Please email our customer services team at email@example.com to obtain a return authorization number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).
All returned goods will be examined upon receipt. Please note that we are unable to offer refunds, replacements or exchanges on any opened or used goods, unless it is deemed defective in manufacturing. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 21 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Lilla Bello as soon as possible by the original payment method, no later than 21 working days after we have received the goods. Please note that delivery charges are not refunded.